Returns & Exchanges

At Biltmore Shop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid return shipping label from our portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund has been processed.